Question: Do you ship worldwide?

Answer: Yes. We can ship to all areas worldwide EXCEPT for: Cuba and most parts of Africa.

Question: How do I order?

Answer: Select your item, click the "ADD TO CART" button, and then go to your cart:

After that, please click "checkout" and fill in your details.

Question: Can I trust this website?

Answer: We are committed to ensuring 100% purchase protection for your shopping done on our website, secured by 256-bit encryption. You can benefit from a safe and secure online ordering experience.

We do not store any of your information on our servers, only names and address (for shipping) and email (for communication about your order). Therefore, we will not trade or exchange your information.

Question: How can I pay?

Answer: All international credit/debit cards are accepted, and PayPal 

Question: Are my payments secure?

Answer: Yes, it's 100% Secured.

We do not share any information we collect through orders or contact inquiries. The data is solely used to complete your order or respond to your question.

 

Question: How long does shipping take?

Answer: All packages are trackable

USA: Please allow 2 - 3 weeks to deliver after sending the tracking number. Please note that in most cases will be faster.

Canada/UK/Australia: Please allow 2 - 4 weeks to deliver after sending the tracking number. Please note that in most cases will be faster.

Rest of World: Please allow 3 - 7 weeks for delivery after the tracking number is sent. Please note that in most cases will be faster.

(Brazil and Italy might take a little longer)

Question: How do I receive a multiple-item-order?

Answer: To expedite delivery of your order, we may ship items at different times from different shopping centers. Our goal is to get you your order as fast as possible!

Question: Where do you ship the items from?

Answer: We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various suppliers from different channels worldwide to quickly deliver the item to you.

Question: I've put the wrong shipping address and/or picked the wrong size/variant! Can I change it?

Answer: If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

Question: What if I don't receive my item? Do you guarantee delivery?

Answer: We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, contact us at support@pawdoria.com, and we will get you taken care of!

Question: What if I want a refund?

Answer: We stand behind the quality of our products. If you are not happy with the quality of the product that comes damaged, we will work together to solve the issues for you, according to our Refund Policy (link below)

Note: Please be aware that during some peak periods of the year, such as Christmas, bad weather, or other factors, shipping times of your items can increase. For more info, please read our shipping policy section. Thank you.

More info:

Shipping Policy: https://pawdoria.com/pages/shipping

Return and Refunds: https://pawdoria.com/pages/return-refund-policy