This Online Purchase Information governs purchases made through the website. Please read these terms and conditions before placing your order. You have agreed to the following terms and conditions by placing your order online.
ALL PARCELS ARE TRACKABLE
Our Standard Shipping and Handling Rate is a FREE for Worldwide Delivery!
We can offer great deals and crazy low product prices thanks to our close and long-term business relationships with manufacturers and wholesalers from overseas. This also means that most of our products are shipped outside the US.
Shipping Times the USA
3-4 Business Days (93% of the cases)
5-7 Business Days ( 7% of the cases)
The average shipping time for the past 30 days in the USA is four business days (please note sometimes shipping company may have some delays such as holidays, complete facilities, customs control, bad weather, etc. we can't control these delays)
Please note: When we send you the tracking number, it needs a few days to update the shipping company database. So please do not panic if your order is in transit.
Shipping times: Rest of the World
15-30 Business Days ( 85% of the cases)
30-40 Business Days ( 15% of the cases)
Delivery for FREE promotional products can take up to 30 business days! Some products require longer shipping times. In this case, you will find a highlighted note on the relevant product page. Please do not order with us and choose some local sellers if you are not happy with our declared delivery times and cannot wait patiently.
Additionally, all items are subject to a handling period before they are dispatched. This includes order verification, payment processing, quality control, and packaging. 99% of orders leave the warehouse within 2-5 days of payment.
If your order does provide tracking information, you will receive an automated tracking code via email from USPS, UPS, or FedEx after the order has been fulfilled and is ready for shipment; there is no need to request a tracking number. However, please note that it can take up to 5 days to show the correct tracking information.
Your multiple-item order will generally be shipped separately due to different warehouse locations for various items. This also ensures that you receive your items as quickly as possible. You may receive part of your order before the rest of it, which is entirely normal. It doesn't mean that we have forgotten about your other items.
We cannot guarantee the delivery timeframe if the post office has unexpected delays due to holidays, weather, customs, or other conditions. Delivery times may vary, especially during peak periods. We are not responsible for import duties, taxes, and customs fees.
Please double-check your order details to make sure your shipping address is correct. If you need to change your address after placing an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your items. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. In addition, we cannot be held liable for products sent to the incorrect address if wrong shipping details have been provided.
Delivery and mail theft are continually on the rise, especially during the holidays, and with each shipment, we provide a tracking number through FedEx, UPS, or USPS. Suppose, for some reason, your delivery is stolen, and we can verify with the tracking number that the shipment was delivered. In that case, we do not take responsibility and ship another order for free, nor do we provide a refund. Sadly we are not responsible for any lost or unclaimed packages. Don't hesitate to contact your local post office to inquire where your package may be - sometimes, and it is held at your local main post office branch for you to pick up. To avoid this concern, we encourage all of our customers to utilize a secure post office box, dropbox or have it held at a local FedEx or UPS station. Additionally, if the products delivered are perishable and perish during this delay, pawdoria.com does not accept responsibility nor provide a refund.
We appreciate your patience if you haven't received the items within ten days. If you are concerned, please feel free to contact us via the contact form instead of leaving negative feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates and up to 7 business days. If your order hasn't arrived within ten business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing incorrect shipping details on their order(s) or missed parcel deliveries).
Every customer is entitled to 5 (five) free promotional items only!